CONVERSION QUESTIONS

1. Will my email address change?
   Your email address will remain the same. Email will automatically reach you if sent to any of these domains: user@math.upenn.edu, user@hans.math.upenn.edu or even user@sas.upenn.edu.

2. Will my reply address change to user@sas?
   No, It will look like your mail is coming from your math address, unless you have changed this in your mail client.

3. I don’t have an account on mail.sas. Do I have to open an account?
   This will be done for you. Your username and initial password will be the same as your hans.math account.

4. I do have an account on mail.sas. What will happen?
   If you have an account on mail.sas, your password on mail.sas will not be changed due to the conversion.  Your hans.math inbox will be merged with your mail.sas inbox.

   Other mail folders on hans.math will be copied to mail.sas. However, mail stored in directories other than Mail, mail, or nsmail might not be identified as mail during the transfer. Attempts will be made to find and transfer mail folders, but if you find are missing something, let us know and it will be moved for you.

   Your elm and/or pine settings will be merged, and your vacation message, if any, will be set up on mail.sas.  Forwarding from mail.sas to hans.math (or vice-versa) will be eliminated since all email will go to mail.sas.

5. Can I use ELM, Eudora, Netscape or Webmail on mail.sas?
   Yes. Note you’ll have to change some settings on your clients to point to the new server. Directions are on the main conversion project page.

6. Will I still be able to use POP?
   Yes, after you change your client. However, note POP users who use the option "Leave mail on server" may get duplicates of email the first time downloading from mail.sas. We do recommend that you change to the newer IMAP protocol. Here are some references.
   • POP v. IMAP (U. Michigan)
   • What is IMAP? – an overview of IMAP (more technical)
   • POP v. IMAP (brief)   (longer) – a comparison (more technical)

7. Will my web page or other non-mail files be moved to mail.sas too?
   No. Only mail folders will be moved. If you have special needs please ask us.

8. Why will I need a hans.math account anymore?
   You will need it for your general files, web pages, and to run programs.

9. Will system aliases change?
   Some might if they conflict with aliases on mail.sas. If this happens it will be announced. When using a math alias make sure it ends in @math.upenn.edu.
   For example, to use the ‘faculty’ or ‘grad’ aliases, make sure you email faculty@math.upenn.edu and grad@math.upenn.edu. Similarly, use manager@math.upenn.edu and not manager@sas.upenn.edu.

10. My submissions to some mailings lists are now rejected because of an "incorrect address". How can I fix this?
    Some mailing lists may only accept your submissions (or requests to be removed from the list) if the message is sent from user@math.upenn.edu (or perhaps user@hans.math.upenn.edu). One way to fix this is to send the listserver a message to change the name of your email computer to mail.sas.upenn.edu (the listserver should have documentation on how to do this). If that doesn't work, login to hans.math and from there ask to be removed from the list. Then login to mail.sas and send the same list server a message requesting to be added to the list.

MAIL.SAS FEATURE QUESTIONS

1. Are there Quotas on mail.sas?
   Yes. There are quotas on your inbox (15 MB) and your home directory (usually no more than 20-25 MB). This should not pose much of a problem when we look at the current inbox and /home sizes for most hans.math users.

   If you happen to go over quota on your inbox, you will be notified and your email will be moved to a folder on your /home directory. For more details, visit the mail.sas quota FAQ

2. After the conversion, how do new people open accounts on mail.sas?
   There will be a web interface application just for math users. Until it's made this page has general information.

3. I hear mail.sas has a spam filter.
   Yes. It is OFF by default, and you must opt in and set it up. You can do this with the easy web interface. Please see all the details before setting this up, including the need to check the folder of junk mails to verify for false-positives. We recommend you use the HIGH setting.
   Note that Math users by default already are given a simple filter that catches mail attachments that are executable commands on Windows computers (this is a source a many viruses). Thus, when you request Spam Filtering (see change SAS account configuration), it will first tell you it must deactive the current simple filter (you should do this) and then as your second step activate the complete filter -- with the HIGH setting.

4. Does mail.sas virus scan emails?
   Yes, but it is not foolproof and local scanners should be maintained as before. You may read more on how it works.

5. Can I change my password over the web?
   Yes. You may also be able to fix a forgotten password by visting the password site.

6. Can I raise my quota over the web?
   Yes, you can go to the quota site until you reach the quota limit.

7. When I login to mail.sas from a terminal client (SecureCRT, HostExplorer, ssh, ...) I get a strange window that only accepts a few Unix commands. What's up?
   The default on mail.sas is a simple interface that is adequate for most users' needs. Press [Enter] to display its Menu. To get a standard Unix terminal window use the Menu command "unix".
   To change your default configuration to always give a standard Unix terminal window, edit your file .login (or .bash_profile or .profile) in your home directory and put a "#" in fromt of both of the lines with logmenu and exit so it with then read:

   #         commands to perform at login
   #loginmenu
   #exit

   (The "#" mark tell the computer to ignore these command lines.)